Refund & Returns
Our Quality Guarantee
Everything at Azzro is curated with excellence in mind. However, if your purchase doesn't live up to your expectations, we offer a hassle-free return and refund process across most categories.
| Category | Return Window | Eligible For Refund? |
|---|---|---|
| Clothing & Footwear | 5 Days | YES Full Refund |
| Accessories & Home | 5 Days | YES Full Refund |
| Beauty & Grooming | None | NO Non-returnable |
| Innerwear & Lingerie | None | NO Non-returnable |
The Return Process
Initiation
Login and request a return from your "My Orders" section within 5 days of receiving the package.
Approval
Our team will verify your request. Ensure tags and original packaging are intact for approval.
Pickup
We will arrange a free reverse pickup from your address within 24–48 hours of approval.
Verification & Refund
Once picked up and verified at our hub, the refund will be initiated to your original payment mode or Azzro wallet.
Refund Mode
Online Payment
Refunded to source card/bank in 5–7 business days.
Azzro Wallet
Instant credit after pickup — non-withdrawable but reusable.
Cash on Delivery
Refunded as Azzro wallet credit or bank account via link.